General Terms and Conditions and Forms

GENERAL TERMS AND CONDITIONS

1. Scope of application
The following General Terms and Conditions apply to orders placed via our online shop by consumers and businesses.

A consumer is any natural person who concludes a legal transaction for purposes that can be predominantly attributed neither to his/her commercial nor his/her independent professional activity. An entrepreneur shall be a natural or legal person or a partnership with legal capacity whose conclusion of a legal transaction is performed as part of their commercial or independent professional activity.

These General Terms and Conditions shall also apply to future business relationships vis-a-vis companies, without the need to make repeated reference to them. Should a business operate with contradictory or supplementary general terms and conditions, their validity and application shall hereby be excluded; these shall only become an integral part of a contractual agreement when we have expressly agreed to them.

2. Contracting partners, conclusion of contract
The purchase contract shall be concluded with Tourist Information EdelSteinLand.

By placing the products in the online shop, we make a binding offer to conclude a contract for these items. You can initially put our products into the shopping cart without any obligation and correct your entries at any time before submitting your binding order by using the proofing tools provided and explained in the order process. The contract is concluded by clicking on the order button and accepting the offer for the goods contained in the shopping cart. You will be emailed a confirmation immediately after submitting the order.

3. Contract language, saving of contract text
The languages available for concluding the contract are German and English.

We save the contract text and send you the order data and our General Terms and Conditions by email. You can view and download the General Terms and Conditions from this website at any time. You can view your previous orders in our Customer Login area.

4. Terms of delivery
Shipping costs are charged in addition to the stated product prices. You can find out more about the amount of shipping costs in the offers.

In principle, you have the option to pick up your purchase from the following address: Tourist Information EdelSteinLand, Hauptstraße 419, 55743 Idar-Oberstein, Germany, during the following hours of business: 15 Mar.–31 Oct. Monday to Friday 9 a.m.–6 p.m., Saturday, Sunday, public holidays 10 a.m.–3 p.m.; 1 Nov.–14 Mar. Monday–Friday 9 a.m.–5 p.m.

We do not deliver to packing stations.

5. Payment
In general, you can use the following payment methods in our shop:

Payment in advance
If you select ‘payment in advance’, we provide our bank details in a separate email and deliver the goods after receipt of payment.

PayPal 
During the order process, you will be redirected to the website of the online payment servicer PayPal. In order to pay the invoice amount via PayPal, you must be registered or register there, provide verification via your access data and confirm the payment order. After you have placed your order in the shop, we request PayPal to initiate the payment transaction.
The payment transaction will be carried out automatically by PayPal immediately thereafter. You will receive additional information during the ordering process.

6. Retention of title
The goods remain our property until full payment.
For entrepreneurs, the following shall apply in addition: We reserve the title to the goods until all claims arising from an ongoing business relationship have been settled in full. You may resell the goods subject to retention of title in the ordinary course of business; you assign to us in advance all claims arising from this resale – irrespective of any combination or mixing of the goods subject to retention of title with a new item – in the amount of the invoice amount, and we accept this assignment. You remain authorised to collect the claims, but we may also collect claims ourselves if you do not meet your payment obligations.

7. Transport damage
If goods are delivered with visible signs of transport damage, please file a complaint about such damage as soon as possible to the carrier and contact us immediately. Failure to file a complaint or contact us has no consequences on your statutory claims and their enforcement, in particular your warranty rights. However, it helps us assert our own claims against the carrier or transport insurance provider.

8. Warranty and guarantees
Statutory warranty rights shall apply. Information on any applicable additional guarantees and their exact terms can be found with the product and on the special information pages in the online shop.

9. Dispute resolution
The European Commission has established a platform for online dispute resolution, which can be found at http://ec.europa.eu/consumers/odr/
We are neither obligated nor willing to participate in a dispute resolution process involving a consumer arbitration board.

10. Final provisions
If you are an entrepreneur, German law shall apply in conjunction with UN Sales Convention.

If you are a merchant within the meaning of the German Commercial Code (HGB), a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes between you and us arising from contractual relationships shall be our company headquarters. (Terms and Conditions generated with Trusted Shops legal-document modules in cooperation with Wilde Beuger Solmecke Rechtsanwälte.)



TRAVEL LEGAL FORMS:

FORM FOR NOTIFYING THE TRAVELLER ABOUT PACKAGE TRAVEL IN ACCORDANCE WITH SECTION 651a OF THE GERMAN CIVIL CODE

The combination of travel services offered to you is a package within the meaning of Directive (EU) 2015/2302. Therefore, you will benefit from all EU rights applying to packages. Tourist Information EdelSteinLand (EdelSteinLand is made up of Tourist Information Idar-Oberstein (legal entity: town of Idar-Oberstein) and Tourist Information Herrstein (legal entity: Herrstein municipal association)) will be fully responsible for the proper performance of the travel package as a whole. Additionally,  as required by law, Tourist Information EdelSteinLand (EdelSteinLand is made up of Tourist Information Idar-Oberstein (legal entity: town of Idar-Oberstein) and Tourist Information Herrstein (legal entity: Herrstein municipal association))  has protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that it becomes insolvent.

Key rights under the Directive (EU) 2015/2302
•    Travellers will receive all essential information about the package before concluding the package travel contract.
•    There is always at least one trader who is liable for the proper performance of all the travel services included in the contract.
•    Travellers are given an emergency telephone number or details of a contact point where they can get in touch with the organiser or the travel agent.
•    Travellers may transfer the package to another person, on reasonable notice and possibly subject to additional costs.
•    The price of the package may only be increased if specific costs rise (for instance, fuel prices) and if expressly provided for in the contract, and in any event not later than 20 days before the start of the package. If the price increase exceeds 8% of the price of the package, the traveller may terminate the contract. If the organiser reserves the right to a price increase, the traveller has a right to a price reduction if there is a decrease in the relevant costs.
    Travellers may terminate the contract without paying any termination fee and get a full refund of any payments if any of the essential elements of the package, other than the price, are changed significantly. If before the start of the package the trader responsible for the package cancels the package, travellers are entitled to a refund and compensation where appropriate.
•    Travellers may terminate the contract without paying any termination fee before the start of the package in the event of exceptional circumstances, for instance, if there are serious security problems at the destination which are likely to adversely affect the travel package.
•    Additionally, travellers may at any time before the start of the package terminate the contract in return for an appropriate and justifiable termination fee.
•    If, after the start of the package, significant elements of the travel package cannot be provided as agreed, suitable alternative arrangements must be offered to the traveller at no extra cost. Travellers may terminate the contract without paying any termination fee (in the Federal Republic of Germany this right is called “Kündigung” (termination)), where services are not performed in accordance with the contract and this substantially affects the performance of the travel package and the organiser fails to remedy the problem.
•    Travellers are also entitled to a price reduction and/or compensation for damages where the travel services are not performed or are improperly performed.
•    The organiser has to provide assistance if the traveller is in difficulty.
If the organiser or, in some Member States, the travel agency becomes insolvent, payments will be refunded. If the organiser  or, where applicable, the travel agency becomes insolvent after the start of the travel package and if transport is included in the travel package, repatriation of the travellers is secured. Tourist Information EdelSteinLand has taken out insolvency protection with tourVERS Touristik- Versicherungsservice GmbH , Borsteler Chaussee 51, 22453 Hamburg, Germany, www.tourvers.de. Travellers may contact  tourVERS Touristik-Versicherungsservice GmbH, Borsteler Chaussee 51, 22453 Hamburg, Germany, www.tourvers.de Tel.: +49 40 / 244 288 11, Fax: +49 40 / 244 288 99 info@tourvers.de if services are denied because of the insolvency of Tourist  Information EdelSteinLand. EdelSteinLand is made up of Tourist Information Idar-Oberstein (legal entity: town of Idar-Oberstein) and Tourist Information Herrstein (legal entity: Herrstein municipal association). The entire German Civil Code can be found at the following website: www.gesetze-im-internet.de/bgb




FORM FOR NOTIFYING THE TRAVELLER ABOUT THE PROVISION OF ASSOCIATED TRAVEL SERVICES

If you book additional travel services for your trip or holiday via this link/these links, you will NOT benefit from rights applying to packages under Directive (EU) 2015/2302.
 
Therefore, our company will not be responsible for the proper performance of those additional travel services. In case of problems, please contact the relevant service provider.
 
However, if you book additional travel services via this link/these links not later than 24 hours after receiving the confirmation of the booking from our company, those travel services will become part of a linked travel arrangement. In this case, Tourist Information EdelSteinLand (EdelSteinLand is made up of Tourist Information Idar-Oberstein (legal entity: town of Idar-Oberstein) and Tourist Information Herrstein (legal entity: Herrstein municipal association)) has, as required by EU law, protection in place to refund your payments to EdelSteinLand (EdelSteinLand is made up of Tourist Information Idar-Oberstein (legal entity: town of Idar-Oberstein) and Tourist Information Herrstein (legal entity: Herrstein municipal association)) for services not performed because of the insolvency of Tourist Information EdelSteinLand. EdelSteinLand is made up of Tourist Information Idar-Oberstein (legal entity: town of Idar-Oberstein) and Tourist Information Herrstein (legal entity: Herrstein municipal association). Please note that this does not provide a refund in the event of the insolvency of the relevant service provider.

Tourist Information EdelSteinLand (EdelSteinLand is made up of Tourist Information Idar-Oberstein (legal entity: town of Idar-Oberstein) and Tourist Information Herrstein (legal entity: Herrstein municipal association)), has taken out insolvency protection with  tourVERS Touristik-Versicherungsservice GmbH, Borsteler Chaussee 51, 22453 Hamburg, Germany, www.tourvers.de  Tel.: +49 40 / 244 288 11, Fax: +49 40 / 244 288 99 info@tourvers.de).

Travellers may contact this entity or, where applicable, the competent authority may contact  tourVERS Touristik-Versicherungsservice GmbH, Borsteler Chaussee 51, 22453 Hamburg, Germany, www.tourvers.de  Tel.: +49 40 / 244 288 11, Fax: +49 40 / 244 288 99 info@tourvers.de) if the services are denied owing to the insolvency of Tourist Information EdelSteinland. EdelSteinLand is made up of Tourist Information Idar-Oberstein (legal entity: town of Idar-Oberstein) and Tourist Information Herrstein (legal entity: Herrstein municipal association).

Please note: This insolvency protection does not cover contracts with parties other than those with Tourist Information EdelSteinland (EdelSteinLand is made up of Tourist Information Idar-Oberstein (legal entity: town of Idar-Oberstein) and Tourist Information Herrstein (legal entity: Herrstein municipal association)), which can be performed despite the insolvency of EdelSteinland. EdelSteinLand is made up of Tourist Information Idar-Oberstein (legal entity: town of Idar-Oberstein) and Tourist Information Herrstein (legal entity: Herrstein municipal).

Directive (EU) 2015/2302 as transposed into national law

 

FORM FOR NOTIFYING THE TRAVELLER ABOUT THE PROVISION OF ASSOCIATED TRAVEL SERVICES

If, after selecting and paying for one travel service, you book additional travel services for your trip or holiday via our company, you will NOT benefit from rights applying to packages under Directive (EU) 2015/2302.
 
Therefore, our company will not be responsible for the proper performance of those additional travel services. In case of problems, please contact the relevant service provider.
 
However, if you book any additional travel services during the same visit to our company’s booking portal ‘www.edelsteinland.de’, the travel services will become part of a linked travel arrangement. In this case, Tourist Information EdelSteinLand (EdelSteinLand is made up of Tourist Information Idar-Oberstein (legal entity: town of Idar-Oberstein) and Tourist Information Herrstein (legal entity: Herrstein municipal association)) has, as required by EU law, protection in place to refund your payments to EdelSteinLand (EdelSteinLand is made up of Tourist Information Idar-Oberstein (legal entity: town of Idar-Oberstein) and Tourist Information Herrstein (legal entity: Herrstein municipal association)) for services not performed because of the insolvency of Tourist Information EdelSteinLand. EdelSteinLand is made up of Tourist Information Idar-Oberstein (legal entity: town of Idar-Oberstein) and Tourist Information Herrstein (legal entity: Herrstein municipal association). Please note that this does not provide a refund in the event of the insolvency of the relevant service provider.

Tourist Information EdelSteinland (EdelSteinLand is made up of Tourist Information Idar-Oberstein (legal entity: town of Idar-Oberstein) and Tourist Information Herrstein (legal entity: Herrstein municipal association)) has taken out insolvency protection with tourVERS Touristik-Versicherungsservice GmbH , Borsteler Chaussee 51, 22453 Hamburg, Germany, www.tourvers.de. Travellers may contact  tourVERS Touristik-Versicherungsservice GmbH, Borsteler Chaussee 51, 22453 Hamburg www.tourvers.de  Telephone: +49 40 / 244 288 11 Fax: +49 40 / 244 288 99, info@tourvers.de.

Travellers may contact this entity, or where applicable, the competent authority: tourVERS Touristik- Versicherungsservice GmbH , Borsteler Chaussee 51, 22453 Hamburg, Germany, www.tourvers.de. Travellers may contact  tourVERS Touristik-Versicherungsservice GmbH, Borsteler Chaussee 51, 22453 Hamburg, Germany, www.tourvers.de  Tel.: +49 40 / 244 288 11 Fax: +49 40 / 244 288 99, info@tourvers.de, if services are denied owing to the insolvency of Tourist Information EdelSteinLand. EdelSteinLand is made up of Tourist Information Idar-Oberstein (legal entity: town of Idar-Oberstein) and Tourist Information Herrstein (legal entity: Herrstein municipal association).

Please note: This insolvency protection does not cover contracts with parties other than those with Tourist Information EdelSteinland (EdelSteinLand is made up of Tourist Information Idar-Oberstein (legal entity: town of Idar-Oberstein) and Tourist Information Herrstein (legal entity: Herrstein municipal association)), which can be performed despite the insolvency of the company Tourist Information EdelSteinland. EdelSteinLand is made up of Tourist Information Idar-Oberstein (legal entity: town of Idar-Oberstein) and Tourist Information Herrstein (legal entity: Herrstein municipal association).

Directive (EU) 2015/2302 as transposed into national law