Revocation Policy

Right of revocation

You shall have the right to revoke this contract within fourteen days, and without the need to state a reason.

The cancellation period is fourteen days from the date of contract conclusion. 

In order to exercise your right of revocation, you must inform us (Tourist Information EdelSteinLand, Hauptstraße 419, 55743 Idar-Oberstein,, Tel: +49 678164871, +49 678579106, Fax: +49678164878) of your decision to revoke this contract by issuing us with an unequivocal declaration (e.g. a letter sent by post, fax or email). You may use the attached template revocation form, but are not required to do so.

In order to comply with the cancellation period, it shall be sufficient for you to send the notification of your decision to exercise your right of revocation, before the expiry of the revocation period.

Consequences of revocation

Should you withdraw from this agreement, we shall be required to repay all payments received by us from you, including any delivery charges (with the exception of additional costs attributable to the selection of a delivery method that differs from the most favourable standard delivery option) immediately and no later than within fourteen days from the date on which the notice of your revocation regarding this contract reaches us. When executing the repayment, we use the same payment method as you used in the original transaction, unless it has been expressly agreed otherwise with you; in no instance shall you be charged a repayment fee.

If you have requested that the services should commence during the period of revocation, you shall be required to pay to us a reasonable amount equal to the proportion of those services already rendered for you up until the point in time at which you choose to exercise your right of revocation in this contract, based on a comparison with the total volume of services provided for in this contract.

Sample revocation form

(Should you wish to revoke the contract, then we kindly request that you fill out this form, and send it back to us.)

– To Tourist Information EdelSteinLand, Hauptstraße 419, 55743 Idar-Oberstein,, Fax: +49678164878

– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

– Ordered on (*)/received on (*)

– Name of the consumer(s)

– Address of the consumer(s)

– Signature of the consumer (s) (only when notified on paper)

– Date

(*) Delete as appropriate.

Revocation policy created with Trusted Shops legal-document models in cooperation with Wilde Beuger Solmecke Rechtsanwälte.